This document outlines what Outlander Tour provides when you sign up for a tour, and what you agree to do while on tour with Outlander ("Tour Conditions"). By signing up for a tour with Us you are agreeing to these Tour Conditions so please read the document carefully before you complete your reservation request.
Tour price guarantee: Our tour prices do not include airfare, and are subject to change without notice due to the unpredictability of currency rates and trip costs. However, your price for the tour you've selected will be locked and guaranteed the moment we receive your deposit. For current tour prices, visit www.outlander-tour.com
Included in the price of each tour: Sightseeing tours by an Outlander guide, including admissions to sights seen as a group; all breakfasts and half of your dinners; accommodations each night, often in family-run hotels in the historic heart of each city; all transportation from the first hotel to the last hotel of the tour (does not include optional activities or independent travel during the tour); Exception: "My Way" tours do not include guided sightseeing, admissions, or dinners.
Itineraries are subject to change: Scotland is full of surprises, and we need to be flexible enough to take advantage of whatever comes along so that we may provide you with the best possible tour. Uncompleted portions of the tour itinerary are not cause for refund.
Tour payments: To reserve a seat on a Outlander tour you must agree to these Tour Conditions and provide us with a deposit of $400 per person. We accept bank drafts or money orders in US dollars drawn on a US or Canadian bank. Your final tour payment is due in our office at least 60 days prior to the start of the tour, in one payment. Your final payment due date will be listed on your initial confirmation letter and tour invoice. Missing the final payment deadline may result in your being removed from the tour. If you sign up for a tour less than 60 days before its departure, the entire tour price must be paid, and is non-refundable after 7 days.
Solo travelers and single supplements: If you are traveling solo, you need not pay the mandatory single supplement often required by other tour companies. You will most likely room with another tour member of the same sex. If you wish to guarantee a private room, we offer a limited number of optional single supplements for an additional fee. If a private room is not available when we receive your tour order, we will notify you immediately, and you will have the option to cancel your reservation. Please note that a single supplement guarantees a private room — not a larger or nicer room, as European single-bed rooms are generally the smallest and most basic rooms the hotel has to offer! Single supplements are refundable if cancelled at least 60 days prior to tour departure; those cancelled later will be forfeited, unless you booked a tour less than 60 days before its departure date, in which case, the single supplement becomes non-refundable after 7 days, but may be creditable in the event of a medical or family emergency.
Returned payments: If a payment to Outlander Tour is returned unpaid for any reason, we will assess a £35 returned-item fee per occurrence. The fee(s) will be added to the applicable tour balance, and must be paid in full prior to your tour departure.
Transferring to another tour: Change in plans? Up to 60 days prior to your tour's departure, you can transfer to any other tour in the same calendar year with seats available, applying your existing deposit and with no transfer fee. If you transfer to a different tour, the price of that tour will be applied, effective on the date we confirm your transfer. Transfers less than 60 days before your tour's departure are not possible.
Cancellations, refunds, and credits: Your tour deposit is 100% refundable for 30 days from the date it is received, unless noted otherwise. Deposits made 60–90 days before a tour departs become non-refundable on the final payment due date. If you book a tour less than 60 days before its departure date, the entire tour cost becomes non-refundable after 7 days, but may be creditable in the event of a medical or family emergency. Once your deposit refund date has passed, your deposit will not be refunded under any circumstance.
All payments to Outlander Tour become non-refundable on your final payment due date (60 days before departure). We may provide you a credit for future travel with Outlander Tours if you cancel your reservation for a creditable event, as outlined below, before the tour begins. If you cancel your reservation for a creditable event 31–60 days before the first day of the tour, your credit will be equal to 100% of your original tour price. If you cancel your reservation for a creditable event 1–30 days before the first day of the tour, your credit will be equal to 50% of your original tour price. The credit is not transferable and will expire on December 31, two years following the year of the originally scheduled tour (e.g. if you receive a credit for a tour set to depart in 2020, you may use that credit toward any tour(s) departing prior to December 31, 2022). This is not insurance and is not intended as a substitute for comprehensive travel and health insurance!
If we cancel a tour you have reserved, the entire amount you have paid to Outlander Tour for the applicable tour will be refunded to you within 14 days after the tour's cancellation.. Or, you may choose to transfer within two weeks to another tour with seats available (see "Transferring to another tour," above). Once this occurs, Outlander Tour and its representatives have no other obligations to tour members on cancelled trips including any additional costs or fees related to the issuance and/or cancellation of airline tickets or other travel reservations not made by OT.
Creditable medical or family Emergency ("Creditable Event"): OT may provide you a credit for future travel with Outlander Tours if one of the following creditable medical or family emergency events requires you to cancel your reservation. A creditable event must first occur less than 60 days prior to your tour's start date. It is OT's sole discretion to determine if your situation is a Creditable Event. For these purposes, we consider your traveling partner to be someone who shares the same accommodations with you and a family member to be your spouse, step-child, or blood relative in the first degree.
Credit request process: If you need to cancel your tour you must notify OT immediately in writing: sent via email to firstname.lastname@example.org Cancellations become effective on the date received by OT. If you wish to request a credit for a creditable event and you have comprehensive travel insurance, you must first file a claim with your insurance provider before requesting a credit from OT. OT will only process your request for credit after you have filed a claim with your insurance provider and can demonstrate the final insurance payment or settlement. You also must provide the following documentation along with your cancellation notice: For an unexpected illness or injury, we require you to provide a letter from your attending physician, on the physician's letterhead, verifying the specific reason and date of the onset of the condition given for advice against traveling; in the event of a death, we require a death certificate or obituary; due to a crime, flood, fire or accident, you must provide a copy of a pertinent police, fire department or investigative report; for unexpected loss of your job, we require a letter signed by your employer specifying the date of termination, on the company's letterhead (including contact information).
Tour forms, obligations, and risks: To travel on a tour, and to qualify for cancellation credit, all tour members are required to review and accept a Release and Waiver Agreement prior to the beginning of a tour. Omitting important information, or altering the Release and Waiver Agreement, will render it invalid, and could result in expulsion from a tour at your own expense.
Participation: Although we want everyone to have a good time, it sometimes happens that someone participating in a tour can misbehave or do things that are incompatible with the safety, comfort, or convenience of other members of the tour. In those circumstances we have the exclusive right and discretion to expel someone (even you) from a tour at any time.
Tour member expectations: Outlander Tours are physically active, our hotels are centrally located but may provide fewer American-style amenities, and our people policy emphasizes NO GRUMPS! These are essential characteristics of the Outlander tour experience. On any Outlander tour, you assume certain obligations and responsibilities to OT and your fellow tour members, including, but not limited to, the following:
Pack light: Each tour member is allowed to bring just one airline carry-on-size piece of luggage (approximately 21" x 14" x 9") plus a small day pack or shoulder bag.
Smoking policy: No smoking or vaping is allowed on the bus, in the hotel, or where other tour members are present.